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Commonwealth Bank
A preferred supplier to the Commonwealth Bank of Australia
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Privacy Policy

CardGate.net is committed to protecting your personal information. We recognise that your privacy is very important to you and that you have a right to control your personal information. The following policies govern how CardGate.net will use and safeguard your privacy.

Collecting information about you

Cardgate.net will collect, monitor and store any information transmitted to us via the internet so that we may:

  • Meet our legal requirements;
  • provide you with the service that you have requested;
  • protect the rights and property of CardGate.net, any CardGate.net customer, or any member of the public;
  • track and monitor suspected fraudulent activity.

You may provide Cardgate.net with information directly, such as completing registration forms, newsletter/e-mail subscription lists or identifying yourself when using particular services. The amount and type of information collected depends upon the services used. The only personal information collected is what is transmitted to us.

Information logged

Our web and transaction servers log for statistical and anti-fraud purposes, as a minimum, the following information which is provided by your browser and internet service provider:

  • the type of browsers and operating system you are using;
  • the IP address used;
  • the address of the referring site;
  • the date and time of the visit; and
  • the address of the information accessed or downloaded.
  • Other state data (eg web cookies)

Our e-mail servers log, as a minimum, the following information:

  • sender and recipient's e-mail address
  • date and time of transmission
  • subject, content, size and unique message identification

In addition, the content of e-mail messages and attachments are checked for viruses.

Use of cookies

Cookies are a method to link web requests together and are an essential extension of the http protocol. They prove particularly useful for ensuring the integrity of e-commerce transactions. Most web browsers are set to accept cookies. If you disable the use of cookies, you will not be able to take advantage of some aspects of CardGate.net services.

Promotional e-mail

CardGate.net will not send you unsolicited advertising e-mail without first asking whether you wish to receive promotional information. This is commonly referred to as "opt-in subscription". If you no longer wish to receive promotional information you may remove your name from the list by either following the removal instructions or e-mailing us requesting to be removed from the mailing list.

Links to other web-sites/Host Services

CardGate.net provides links to other web sites and additionally we host content for CardGate.net clients. CardGate.net is not responsible for the privacy practices or the content of these sites or pages.

Trusted Third Parties

Trusted third parties, in the context of this privacy policy, are CardGate.net clients who are providing a service to you via CardGate.net, financial institutions, law enforcement and security agencies.

Using and disclosing your personal information

CardGate.net will not use or disclose any information about you to non-trusted third parties without your consent unless:

We know that providing personal information is an act of trust that CardGate.net takes seriously. We will not disclose your personal information to any non-trusted third parties without your written consent.

Storage and Security of your personal information

CardGate will endeavor to take all reasonable steps to keep secure any information which we hold about you and to keep this information accurate. Your information is stored on secured servers that are protected in controlled facilities. Our employees are obliged to respect the confidentiality of any personal information held by CardGate.net. However, CardGate.net will not be held accountable for events arising from unauthorised access to your personal information. You can assist by ensuring the confidentiality of any passwords and accounts is maintained.

What to do if you have a problem or question

If you have any queries or problems relating to this privacy policy, or you wish to make a request relating to privacy policy, please e-mail us.

Further information on privacy

For more information about privacy and protecting your privacy in Australia, visit the Australian Federal Privacy Commissioner's web site.