CAN DO
CBA Internet Merchant Account Requirements
Please refer to the following link for more information on the CommBank's Internet Merchant Account
Website reqirements
To have your merchant application processed by the Bank, all mandatory requirements below must be meet as per the Bank's policies:
- The trading name on your merchant facility needs to be the same as the primary name on your website and also must be visibly disclosed to your customers throughout the ‘check-out’ process, prior to the transaction being processed
- Your website must include a Terms and Conditions section
- Your website must include a Returns Policy, Dispatch and Deliveries policy if you dispatch any goods for sales.
- A valid contact number or email address must be available on your website, as well as your trading or registered business address (including country- Australia) – this could be in your ‘About Us’ or ‘Contact Us’ section.
What do you need to do?
If you would like to proceed with an application for a merchant facility call please call 1800 730 554 and quote your reference number (select option 1).Important Information for all Merchants
- Online support and answers to frequently asked questions can be found at www.commbank.com.au/merchantsupport
- Tips on how to protect your business from Credit Card Fraud can be found at www.commbank.com.au/protectyourbusiness. Included on this website are simple ways to identify/prevent credit card fraud as well as case studies on potential scams
- Tips on how to reduce the risk of charge backs can be found at www.commbank.com.au/business/merchant-services/tools-support/protecting-your-business.html
- Tips on how to protect cardholder information and remain compliant with the Payment Card Industry data security standard can be found at www.commbank.com.au/business/merchant-services/tools-support/protecting-your-business.html. This is critical information especially if you are storing card data or using another business, other than the bank, to capture and store card data
- The CBA merchant agreement can be located at www.commbank.com.au/merchantagreement